Innovations in Fintech

October 13, 2016   |   by Chris Kalaboukis

Technology automation tends to have two phases: In the first phase, automation replaces human decision-making and process with an inflexible set of rules, often creating new problems even as it solves old ones, and shutting out those who may be outliers or may be “exceptions to the rule.” But the next phase is where the innovation really kicks in, and this is when that automation becomes intelligent, data-rich, and capable of actually making rational decisions that improve and enhance the level of customer service, and open up new opportunities for the business that could not have existed previously.