Category Archives: service design

Service Redesign – Lost T-Mobile Smartphone

Service Redesign - Lost T-Mobile SmartphoneGiven the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has never caused a problem until Saturday. This marked the first time in more than a decade that I walked off and forgot my smartphone. Now I’ve had the joy of... Continue reading