Category Archives: Customer Research

Trend-driven Innovation for Product Managers

Smart product managers study trends and innovate accordingly. This is trend-driven innovation. Uber’s success is an excellent example of trend-driven innovation. It made transportation more convenient and also made earning money easier for drivers. Both were possible due to changes in perceptions of sharing – a trend that became known as the sharing economy. Trends ...

How to Effectively Conduct ‘Voice of the Customer’ Research

VOCFor today’s finicky consumers, seeking feedback with customer satisfaction surveys is no longer enough. Ascertaining your customers’ wants and needs might compare to assembling a three-dimensional jigsaw puzzle with a few pieces missing. It requires a multi-layered process that includes both qualitative and quantitative methods, as well as a structure that prioritizes customer wants and needs. The Voice of the Customer (VOC) is such a process. Continue reading