Category Archives: Chris Laping

Why Only Adoption Matters

People Before ThingsRecently I had an opportunity to interview Chris Laping, the former Chief Information Officer (CIO) for the Red Robin restaurant chain about some of the challenges in achieving successful organizational change. Chris' is a voice that emerged from the darkness as I was creating the Change Planning Toolkit™and conducting the research for my latest book Charting Change and its focus on beating the 70% change failure rate. Continue reading